The average dental practice loses $150 to $350 per broken appointment and sees a 5 to 15% no-show rate.
Broken appointments and no-shows
Score appointment risk, send approved confirmation reminders, and trigger rebooking outreach after any no-show.
Root cause
Export tomorrow's appointment list, manually confirm each patient by phone or text, and flag high-risk slots before the day starts.
DIY playbook
Pull tomorrow's schedule at 4pm. Call or text each patient. Log who confirmed. Call back unconfirmed patients the next morning.
- 1Pull tomorrow's appointment list each evening
- 2Score each patient for no-show risk based on history
- 3Draft confirmation messages in office voice by patient segment
- 4Queue messages for staff approval and send
- 5Flag high-risk slots for front-desk follow-up call
- 6Log confirmation status before 8am
- Dentrix
- Open Dental
- Solutionreach
- Lighthouse 360
- Patient contact info outdated or missing
- Reminder sent too late for same-day appointments
- TCPA consent not recorded for SMS channel
One click. Runs itself.
Operator scores every appointment for risk, drafts the confirmation queue, and logs confirmation status so front desk sees who still needs a call.
What gets tracked
Metrics populate once the practice is installed and the first events are logged. Before install, this section shows the baseline telemetry you will be able to track.
Common questions
Most dental practices see a 5 to 15 percent no-show rate depending on patient mix and reminder systems. Each broken appointment costs $150 to $350 in lost production for a single slot.
Segment by risk first. High-risk patients get a call. Confirmed patients get a simple reminder. Patients who have never missed get nothing. Match the intensity of the outreach to the actual risk.
Operator drafts confirmation messages and queues them for staff approval. No message goes to a patient without a human review step. You stay in control of every patient-facing touchpoint.
Confirmation reminders show results the first day they run. Rebooking recovery takes a week to build a baseline because you need a few no-shows to measure before you can track the recovery rate.
The confirmation practice reads from Dentrix, Open Dental, Solutionreach, and Lighthouse 360 schedules. If your system is not yet connected, the front-desk queue still works from a CSV export.
Stop managing broken appointments and no-shows manually.
Install the practice. Operator runs it. You see every outcome.