How to replace missed-call follow-up workflows around ServiceTitan for electricians
ServiceTitan stays as your dispatch board, job history, and billing system. Operator replaces the manual callback layer that sits outside ServiceTitan when calls go unanswered.
What stays. What gets replaced.
- ✓Dispatch board and technician scheduling
- ✓Customer records and service history
- ✓Job costing and invoicing
- ✓Membership and maintenance plans
- ✓Reporting and revenue dashboards
- →Missed call detection from phone system
- →Callback task creation with customer context
- →CSR recovery queue management
- →Booked job tracking per recovered call
- →Daily owner recovery summary
What you do today
A CSR reviews the phone log each morning, creates tasks in ServiceTitan by hand, and tracks which calls turned into jobs on a spreadsheet. Urgent electrical calls after hours are most at risk.
- ●Detect missed calls from the phone system
- ●Match callers to ServiceTitan customer records
- ●Flag electrical emergency language for immediate escalation
- ●Draft callback tasks with job history context
- ●Log job outcomes per recovered call
- ●Make the callback
- ●Dispatch the right electrician
- ●Approve any outbound customer communication
How to connect safely
- Do not auto-create ServiceTitan jobs without CSR approval.
- Never send automated SMS to customers without consent.
- Operator is an overlay on ServiceTitan, not a replacement.
Common questions
No. ServiceTitan handles dispatch, jobs, and billing. Operator adds missed call recovery that ServiceTitan does not do natively.
Emergency language is flagged for immediate on-call escalation. Power outage or panel failure calls do not wait until the morning queue.
Each task shows the caller, any ServiceTitan customer match, service history, and a suggested callback script. The CSR makes the call and marks the outcome.
A single recovered electrical service call averages $350 to $800. Missing two calls per week costs the shop $700 to $1,600 per week. The recovery queue pays for itself in days.
Replace the manual layer. Keep ServiceTitan.
Operator installs alongside your existing software. No migration. No disruption.